id=FAQ title=

Frequently Asked Questions

FAQ
FAQ
Samsung Premium Care Overview
  • Q1. What is Samsung Premium Care?
    A1. Samsung Premium Care is more than just protection against the unexpected. A team of Samsung Care Pros will help you get started with your new Home Appliance or Television, show you how to get the most out of its advanced features and answer your questions.
  • Q2. What are some of the benefits of Samsung Premium Care?
    A2. Samsung Premium Care offers setup assistance to help you get the most out of your product's advanced features, parts and labor coverage on mechanical or electrical breakdowns with $0 deductible, power surge protection, and more.
  • Q3. How do I enroll in Samsung Premium Care?
    A3. You can add coverage after product purchase while your eligible Home Appliance or Television is still under manufacturer's warranty by calling 1-888-312-2071.
  • Q4. Am I automatically enrolled in Samsung Premium Care?
    A4. No, you are not automatically enrolled in Samsung Premium Care. You must enroll in Samsung Premium Care when purchasing your eligible Home Appliance or Television on Samsung.com, or after product purchase while you are still under manufacturer's warranty by calling 1-888-312-2071.
  • Q5. What is the cost of Samsung Premium Care?
    A5. The cost of Samsung Premium Care varies by product category and term. You will see the price once you identify your product in the purchase experience.
  • Q6: What is the length of coverage?
    A6. The length of coverage depends on the product type. You will see the length of coverage options once you identify your product in the purchase experience.
  • Q7. When does coverage begin?
    A7. Samsung Premium Care coverage starts on the date of purchase. The service plan excludes coverage for any loss covered by the manufacturer's warranty.
  • Q8. After I enroll my product in Samsung Premium Care, when should I expect to receive my Terms and Conditions?
    A8. You will receive an email with a link to your Terms and Conditions typically within 72 hours of purchase. If an email address was not provided, you will typically receive your Terms and Conditions in the mail within 7-10 days.
  • Q9. I don't live in one of the 50 United States. Can I still purchase Samsung Premium Care?
    A9. No. Samsung Premium Care is currently only available to customers who live in the continental United States, Hawaii, Alaska, and Washington D.C.
  • Q10. Can I cancel Samsung Premium Care?
    A10. Yes. You can cancel Samsung Premium Care anytime by calling us at 1-866-371-9501 or by mailing a request for cancellation to the address specified in your Premium Care Terms and Conditions.
  • Q11. When would I receive my cancellation refund?
    A11. Within 30 days of processing your cancellation request. Please see Terms & Conditions for further details.
  • Q12. Who do I contact if I have questions about my Samsung Premium Care plan?
    A12. Please call one of our Samsung Care Pros at 1-866-371-9501.
  • Q13. What payment methods are acceptable?
    A13. Check, Debit and Credit Card (VISA, MasterCard, American Express and Discover Card).
  • Q14. How do I know that my coverage has been activated?
    A.14 Following your purchase, you will receive an email or mailing which will include your coverage dates and terms and conditions.

Mechanical/Electrical Breakdown
  • Q15. What is covered?
    A15. Samsung Premium Care includes coverage for breakdowns and failures after the manufacturer's warranty ends. This includes mechanical and electrical failures, including those due to normal wear and tear and power surge.
  • Q16. Do I have to pay a deductible when I file a claim for a malfunctioning product?
    A16. There is no deductible for Samsung Premium Care covered Home Appliances or Televisions to be repaired.
  • Q17. Does this plan replace my Samsung manufacturer's warranty?
    A17. No. This plan enhances the coverage already provided by Samsung.
  • Q18. How do I file a claim for my Samsung device?
    A18. To file a claim, you can call us at 1-866-371-9501.
  • Q19. Is there a wait period before I can file a claim?
    A19. There is no wait period. Samsung Premium Care coverage starts on the date of purchase. The service plan excludes coverage for any loss covered by the manufacturer's warranty.
  • Q20. Is there a limit to the number of claims I can make?
    A20. The total amount we will pay for all claims made on your product will not exceed the purchase amount paid for the product. If we can't repair your product and it's replaced, then your contract will be fulfilled, and you will need to purchase Samsung Premium Care on your new replacement product.
  • Q21. What is not covered under Samsung Premium Care?
    A21. Any loss as a result of abuse, negligence, pre-existing conditions, rust, corrosion, theft, damage from exposure to weather and any loss covered under a manufacturer's warranty. Please refer to your program Terms and Conditions for a complete list of exclusions.
  • Q22. Who will perform the service on my product?
    A22. For on-site repairs, a Samsung certified technician using Samsung parts will perform the service.
  • Q23. What is the process if my product cannot be repaired?
    A23. If your product is unrepairable, you will receive a replacement product or reimbursement up to the purchase amount paid.